COMPARING CLOUD CRM AND ON-SITE OPTIONS Choosing between a Cloud-based CRM solution and an On-site one is a critical part of any customer relationship management strategy. Although there are distinct differences between the two, both Cloud CRM and On-site CRM offer significant benefits to the companies that deploy them. COMMON THINGS Cloud CRM and On-site…
What is On-Site CRM? On-site CRM would likely sit in your office, its tangible and all yours! As such you can tailor it to your specific needs by adding functionality and programming it. This makes it a little more flexible. Many CRM systems need to integrate into other systems such as ERP. For example if…
What are the benefits of Cloud CRM? All hardware and software required to support the application is housed at a remote, off-site location and supervised by a third-party service provider. The service provider will also oversee all the work associated with deployment and administration – including installation, integration, testing, and routine maintenance – and store…
Social media—blogs, social networks, etc.—offer a wealth of consumer data that businesses can leverage for client retention. More than 50% of Australians aged 18-55+ use social networks tools (an average of 2.7 tools eg Twitter, Facebook, LinkedIn) which means that there is a wealth of customer information on social networks/conversation platforms that businesses cannot afford…
