The requirements of large businesses vary from that of small businesses. When a CRM is required, then large businesses have different needs. An enterprise CRM is what a large business would need. An enterprise CRM would help manage all marketing campaigns at the enterprise level. It helps in giving complete insights about customers. It is typically meant for larger companies that need to track customer acquisition costs and fine-tune their strategies. We have curated a list of some of the best CRM software that can be used by large businesses.
Nine best Enterprise CRM Software
1. Salesforce CRM
Salesforce is without a doubt one of the top CRM software. It gives you all you need to manage your enterprise’s CRM needs. It is best suited for large teams and helps you manage leads and prospects effectively. A key benefit of Salesforce is that it offers integration with almost all the tools you use regularly like Gmail, Outlook, etc.
Automated workflow is a key feature that helps you get the best out of Salesforce. The workflows can be customised so they get triggered when the criteria you mention are met. Pricing is $25 to $300 per user per month.
2. HubSpot Sales Hub Enterprise
HubSpot is a well-known name in the CRM industry. Sales Hub is a powerful enterprise CRM offered that gives you everything you want in one single platform. It offers the convenience of ease of use with powerful functionality. Whatever your business size, your needs will be met when you use this Enterprise CRM.
Email marketing, automation of marketing, sales pipeline management, lead scoring, and other features make this a powerful CRM. The pricing starts for 10 users and is $120 per user per month. HubSpot experts are available to offer support and help.
3. Microsoft Dynamics 365
Dynamics 365 from Microsoft is a comprehensive CRM that offers functionality and convenience. This full-stack enterprise CRM gives you all the features you need like sales process automation, sales analytics, compliance with receivables and payables management.
You can integrate Dynamics 365 with all the other tools you use like HubSpot, Gmail, or Zapier. The financial management tool it offers is a bonus. The CRM is available on the web. There is also a mobile app that is available on Android and iOS. It is priced from $115 to $210 per user per month.
User experience is the key USP of Pipeline. The features of this CRM make it an intuitive tool that offers ease of use. Interestingly, it is meant for small businesses, but the features make it popular even among large businesses. Enterprises can get custom onboarding to help them start using the software easily.
There is more than 150 integration available. The GDPR-compliant software offers the highest level of security. An Open API makes it easy to customize. A free 14-day trial is offered, so you can test its features. Pricing is competitive at $99 per month.
5. SAP CRM
SAP is a big name and its CRM is great for enterprises. It is a bit complex but with hand holding, you can start using it to experience all its benefits. As a CRM, it does not limit itself to the sales process but offers a variety of customer success tools that are a great value addition. It is a complete solution to help you manage your customers effectively.
The intuitive dashboard and the powerful analytics feature are a highlight of the software. Integration is available with the rest of your stack. The pricing ranges from $55 to $185 per user per month.
6. Freshworks CRM
This CRM is part of the Freshworks suite and includes helpdesk software as well as an IT service management function. Compared to other products in the market, Freshworks CRM is more focused. Enterprises may work in more than one country and the internationalisation options that Freshworks CRM has will help such companies.
Every enterprise will have a dedicated manager for its account. Any issue or problem will be handled by the manager ensuring a single point contact. The pricing for this CRM is $79 per month per user. A free 21-day trial is included.
7. Oracle CRM on Demand
Oracle’s CRM helps enterprises get a comprehensive platform without the need to tack on other apps. The sales team would get end-to-end functionality through the CRM that helps them enhance their efficiency. There is a large number of variables available that can help enterprises use CRM to get the best benefits.
Priced between $75 and $90 per month per user, Oracle’s CRM offers email marketing, reporting, analytics, task management, and other features. The user interface is basic in nature and would serve your needs.
8. Zoho CRM
Zoho’s CRM is being used by more than 150,000 businesses across 150+ countries. The CRM will give you the solution you need for your business’s specific requirements. You can expect a seamless changeover if you move to Zoho from any other CRM. AI is used effectively, so you get insights that help you in decision-making.
Extensive customisation is offered and there is a range of powerful features. With no-code features, you get much more than traditional CRMs. There are 4 plans available, and you can choose whatever you want based on your needs. Pricing starts from $35 per user per month with a 15-day trial.
If you want a CRM that helps you get an all-around view of the customer’s journey, then you can consider getting Netsuite. This feature is useful since you can then customise the experience of your customers. The sales team get a range of powerful functionalities like being able to track performance metrics and forecasting revenues.
Multi-channel support is offered for both web and mobile interfaces. Role-based dashboards ensure better data visibility. The CRM has a licensing fee of $999 with a monthly fee of $99 per user.
The enterprise CRM tools presented above will meet all your business needs. Go through the information and choose the CRM that suits your business the best.