The current popularity of cloud computing has brought today’s businesses a versatile line-up of new options for handling their customer relationship functions. Known as cloud CRM, this online software harnesses the power of the Web to deliver greater convenience and improved functionality to the customer relationship management process for the modern enterprise. Cloud CRM offers…
DetailsWhat should you be looking for in a CRM system? Simplicity Ease of Integration Remote Access Mobile Access Multi-channel Support Integrated Analytics Campaign Management List Management Flexibility Customisability Follow-up Tracking Lead Management Email Marketing
DetailsCustomer Relationship Management (CRM) Bill Gates States in his book ‘Business @ the Speed of Thought’, ‘only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer service… customer service will become the primary value-added function in every business’. He, among the world’s leading IT companies…
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