Call For The Cavalry

CRM flourishes where customers fume, writes Dorothy Kennedy. Recently, I checked out of the Millennium Broadway Hotel (145 West 44th Street, New York, NY) at the end of a whirlwind working trip, inadvertently leaving anexpensive bottle of perfume in my room. After some simple and friendly negoti

Sweet Talk

Are you a valuable client for your telco? Chances are your vendor is finding out and soon so will you, writes Dorothy Kennedy. Hang onto your self-image a telco near you is getting ready to decide what you are worth. Armed with customer relationship management (CRM) software and press-gangs of c