BHP ore buyback will thwart Chinese ambitions

BHP BILLITON has blocked plans by China Railway Materials Commercial Corp (CRM) to become the fourth "force" in the Pilbara iron ore industry by consolidating ownership of projects owned by junior companies.

BHP move stops CRM becoming Pilbara player

BHP Billiton has blocked plans by China Railway Materials Commercial Corp (CRM) to become the fourth "force" in the Pilbara iron ore industry by consolidating ownership of projects owned by junior companies.

China in power play for uranium

A BEIJING directive to its mushrooming nuclear power industry to step up the acquisition of strategic uranium supplies has led to an agreed $85 million takeover bid for Energy Metals, the main partner in the Northern Territory Bigrlyi uranium deposit.

Chinese now turn sights on uranium

A BEIJING directive to its growing nuclear power industry to step up the acquisition of strategic uranium supplies has led to an agreed $85 million takeover bid for Energy Metals, the main partner in the Northern Territory Bigrlyi uranium deposit.

Crm Closure Talks Off To A 'good Start'

ABOUT 90 workers at BlueScope Steel's CRM Service Centre met company management yesterday in the first of an expected series of meetings to thrash out redundancy and retraining procedures.

Small End Of Town Gets Cosier

Customer relationship management, or CRM, is all about companies using computers to forge closer ties with their customers. So, for example, when someone rings a helpdesk, the entire history of their contact with the company can be displayed on screen, making it easier for staff to answer questions and, hopefully, win additional business.

Open Source Provides Sweet Relief For Crm

After years working with proprietary software, John Roberts has decided community development works best for his customers, writes Rob O'Neill.

Customer Relations

ONE of the most important tools you need as a business owner is a customer relationship management (CRM) system.

Cause And Effect: It's How You Give, Not How Much

While there is a growing expectation for companies to be good corporate citizens supporting worthy causes, it is more important to promote the difference they make to their cause rather than simply the size of their donations. Companies should also make a long-term commitment to a cause and widely publicise their involvement, according to Hailey Cavill, managing director of Cavill + Co, a Port Melbourne consultancy specialising in cause-related marketing (CRM).

The Subtle Art Of Cashing In On Customers

CRM can be extremely complex - or very simple.

Consultants Eke Out Their Fare Of Acronym Soup With Crm

The notion that you can keep ahead of competitors is the Holy Grail of managers and the lodestar of management gurus.

Crm: Pocket Computing's Killer Application

Marketing strategy is driving business towards handhelds, writes Bill Bennett.

Innovation Is Sadly Lacking In A Disillusioned Market

Even in the healthy CRM sector, what's on offer is merely more of the same.

Commsoft Pays $4.6m For Nz Firm

Telecoms monitoring group Commsoft has made its first acquisition as a listed company, spending $4.6 million to secure a stronger foothold in the customer relationship management (CRM) market.

Got To Keep The Customer Satisfied ...

Knowing all about the most important people in your business has never been easier. By Bill Bennett. Capturing and keeping customers is important to any business. At the big end of town they use a technique called CRM or customer relationship management. CRM is a fancy name for knowing what cus

The Future Looks Bright For Orange

Aussie telcos are going mad for CRM, writes Dorothy Kennedy. Hutchison Telecommunications, through its Orange brand, took a seat on the customer relationship management (CRM) juggernaut in July when it signed up with SAS Institute for data mining software and consulting services. Orange's tra

Call For The Cavalry

CRM flourishes where customers fume, writes Dorothy Kennedy. Recently, I checked out of the Millennium Broadway Hotel (145 West 44th Street, New York, NY) at the end of a whirlwind working trip, inadvertently leaving anexpensive bottle of perfume in my room. After some simple and friendly negoti

Sweet Talk

Are you a valuable client for your telco? Chances are your vendor is finding out and soon so will you, writes Dorothy Kennedy. Hang onto your self-image a telco near you is getting ready to decide what you are worth. Armed with customer relationship management (CRM) software and press-gangs of c

Direct Marketers Join The New Elite

Suddenly direct marketing has become respectable. The direct marketing executive, or ``customer relationship manager" (CRM) as they must now be called, is the new force in adland. Thanks to the Internet's power to penetrate the habits and tastes of every consumer, the CRM has been duly anointed

Ncr Shows How Easy It Is To Keep Track

NCR LAST week opened a demonstration centre at its North Melbourne headquarters to help demystify customer-relationship management to the business world. The centre will showcase NCR's Teradata data warehouse software and related CRM customer tracking packages that capture clients' past, present